MSP Global 2026: in conversation with James Dunn

Name: MSP Global 2026: in conversation with James Dunn
Uploaded: 2026-10-21T14:34:59.000Z
Duration: 4 min 17 s
Description: James Dunn of ControlUp on digital employee experience: an agent that shows IT teams and MSPs in real time where users run into trouble, from crashes to long log-on times, with automated remediation. The goal: lower cost to serve and more revenue for the MSP. ControlUp is American, has around 3,500 customers and does more than 90 percent through the channel.

AuthorMSP Late NightPublished on:21 October 2026

James Dunn of ControlUp on digital employee experience: an agent that shows IT teams and MSPs in real time where users run into trouble, from crashes to long log-on times, with automated remediation. The goal: lower cost to serve and more revenue for the MSP. ControlUp is American, has around 3,500 customers and does more than 90 percent through the channel.

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