James Dunn van ControlUp over digital employee experience: een agent die IT-teams en MSP's in realtime laat zien waar gebruikers last hebben, van crashes tot lange inlogtijden, met automatische oplossingen. Het doel: lagere kosten en meer omzet voor de MSP. ControlUp is Amerikaans, heeft zo'n 3500 klanten en doet meer dan 90 procent via het kanaal.
So James Dunn, welcome in Barcelona. Thank you very much. It's always great to be here. It's not really Barcelona, is it? No. It's not really Barcelona. It's like a cheaper, more glitchy version of Barcelona. But hey, it's it's good. We're meeting some good people and having some good conversations. Nice one. You're from ControlUp. Right? From ControlUp. Yep. What do we do at ControlUp? So ControlUp is a digital employee experience solution that's evolved into an automated endpoint management solution. Basically, we show IT teams and MSPs where digital friction is happening before it starts affecting the end user. And that's agent based? Or... It is agent based, and it gives you the end to end visibility across your entire IT estate in real time. So you can see where technical issues are happening, anomalies, and everything else like that. But also gives you automated remediations and features to then be able to provide a better service to your customers. In my essence, it's around about doing two things, reducing your cost to serve and increasing your revenue through added value to your customers and diversification. So you remediate, you you see all the issues that's go... That are going on servers, workstations, Mac boots, everything?... Describe it is we list all your end users. Yeah. By their application, their environment, or their desktop, and sometimes by their compliance state depending on what feature base And you if everything is working tickety boom, you're right at the you're right at the bottom of this with a great big fat green tick next to your But if you're having any kind of experiential challenges whatsoever, application crashes, blue screens of death, long log on times, the camera in your team's not working, it will highlight that and affect your deck score. And so you can see in an instant the top five, 50, 500, thousand people that are not working in the way that they could be working because there's something wrong with their device, there's something wrong with their environment, or something wrong with their application. Right. It's like having an MRI machine in your IT department that shows you where the pain is, why it's occurring, and around about eight out of ten times a treatment sorted out. Nice one. And you're here with a booth? Yeah. We've got a booth. It's over down the... At the end of the the the hallway. It's G 09. Come and have a look where we can give you a free ROI custom made tool that you put your numbers into. You take it away, have a look at it, and then we can create you a free trial of ControlUp where you have it for a month, put it on your own devices, and start seeing answers to problems you didn't even know you had. Nice one. And how does it work? I mean, how how many customers do you have in Europe? Is... Are you European based or are you American? An American company, we've got about three and a half thousand customers across the world. We're very big in health care, very big in finance and legal. Our smallest customer is probably 200 users. Our biggest customer is a 155,000 users. We deal with large banks and airlines, but we also deal with small architect firms, accountancy firms, and everything else like that. You're a channel only or also living directly? We are predominantly channel. We're a channel first company. I would say more than 90% of our business is run through the channel. The only direct business we do is when it's like a proper mega enterprise where they insist upon it and and so some of our larger customers, like 100,000 seat customers, they they procure directly. Like BlackRock is a good example. Yeah. Big one. So... And your website? Website is www.controlup.com, and you can log on to it at the moment and take a challenge that will show you all the issues in your organization and how to solve them and what kind of money you'll save in in seven days if you run it. Nice one. Shall we see you tonight for drinks? Yeah. I don't know if I'm gonna go on the ride, the Ferrari ride. Have you been on it yet? Not yet. No. I'm a little bit of a wimp, but I've been asked by my tea... By the team, and if I don't rock up and do it, then I'm gonna look like a right wimp. Oh, at least we'll have a beer. Right? Yeah. A 100%. Lots of beers. See you tonight. Thank you. Cheers. Perfect. Thank you.
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