De compilatie van Pax8 Beyond EMEA in Kopenhagen. Aan tafel met Pax8 over de community, over hoe MSP's agentic AI kunnen inzetten, over een assessment dat een klant een routekaart geeft, en over terugkerende omzet nu het aantal betaalde gebruikers kan dalen.
So everything we do really is with that eye on the community. So when Rob Ray talks about it, we really mean it. And, obviously, he represents that better than anybody in the world in my opinion. And, I mean, as a visitor, can really feel it because I can really feel the the community feeling, and and and I think it's a it's a real vibe. So what would you say are the biggest challenges that you're currently seeing within the MSP community? Well, now, this is this is similar but, unique for us this time in terms of how do our partners take advantage of this agentic opportunity. And when we first started talking about it and Scott started talking about it really, really early, a lot of partners just trying to figure out how to keep the lights on and pay the bills and then slowly figure out how to add these services. I would say that now it's top of mind. And so I think the good thing is that most partners recognize I have to be a part of this. And you'll find that that's that has always been a big part of who we are. A lot of times you you you hear, like marketplaces or product led growth companies, they just wanna talk about the product and we're proud of it as, you know, we showed some things today. But this enablement, how do you teach somebody, help someone, give them a tip, that's always been a part of who we We created what's called a transformation discovery assessment agent. And what we do with that is we have our professional services team work with this agent and our partner and we take that to a customer. Run this. It's an example of how we help partners who are like not sure where to start. We'll run something like that and that creates an assessment and a road map of like, here's some things that can help your customer, what they should do next. And you can turn that into recurring revenue, which is really a lot of partners are interested in because they're concerned about per seat use... Users going down. So what happens to my profitability and the economics of my business? This is an example of how you can take advantage of what you already know, which is turn that into a... Of like, here's some things that can help your customer, what they should do next. And you can turn that into recurring revenue, which is really a lot of partners are interested in because they're concerned about per seat use... Users going down. So what happens to my profitability and the economics of my... Confident in terms of how to have that conversation, you need to start. Because if you don't, we're finding that there's others out there. They're referred to as AI natives. Somebody who can do a demo. They don't know the MSP space, but they're going to your customer and they're starting to show something. Or inside a company, they're they're experimenting. And and so we're telling our partners, you need to get into the conversation. Be a part of that conversation. And some of what we talked about today, eight OS and eight bot, is a way for partners. Our partners are trying to figure out how to do best. And so there's a lot of examples out there, but I don't think there's one single model. But the good thing is inside of our program, in the managed intelligence provider guide, every play, we give an example of what a partner did. So when you read through it and you're like, okay. I'm gonna start here. You don't have to read all of them or do all the plays. You can pick the one you wanna start with, but each one has an example of a partner and what they did with that play. And I think that helps answer the question that you're asking, which is, you know, if I'm thinking about outcome based pricing, how would I do it? A lot of partners are finding a recurring model. Yep. Still per seat or per user, in some cases per workflow or per agent. But then they have like a tiered consumption model planned to be built on top of it so that they can manage it. Yes. So a partner was asked to the stage to talk about how he went through it. That story, and for those that weren't here to hear that, this was somebody who got inspired by what we were talking about here, went back to their office, and they said we have to do this now. And I think it was the agentic inflection report that did that. And so that report gave a lot of ideas on how to rethink this.
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